How moderation works
Moderation on Rymeda is a mix of people and tools. Members can report content or accounts. Reports may be reviewed by Rymeda staff or by community moderators; we do not act on every report. Automated systems help flag content for human review. Verified providers and moderators also help keep individual spaces healthy by removing content, locking threads, or canceling events that break the rules.
We try to be fair and consistent, and to explain our decisions where we can. We may also act quickly, without prior notice, when someone's safety is at risk. Rymeda is not obligated to host any particular piece of content, and we are not responsible for content posted by other members.
What gets removed
We may remove content, restrict accounts, or both, when content violates our Community Guidelines or our Terms of Service. This includes content that:
- Is unlawful, threatening, harassing, hateful, or incites violence.
- Is sexually explicit, exploitative of minors, or otherwise harmful to children.
- Promotes self-harm, eating disorders, or suicide, or that a reasonable safety reviewer would consider unsafe. When we see signs of crisis we surface crisis resources instead.
- Contains dangerous or false health information that could cause harm, such as telling people to stop taking a prescribed medication, promoting fake cures, or presenting dosing instructions as medical direction.
- Provides specific clinical advice, diagnosis, dosing, or prescribing to a specific person, unless it comes from a verified Rymeda provider acting within their scope of practice.
- Discloses another person's private health information, personal identifiers, or contact information without clear consent. We do not tolerate doxing.
- Impersonates any person, provider, organization, or Rymeda staff member.
- Is spam, repetitive promotion, a multi-level marketing pitch, or an attempt to sell or solicit outside the official marketplace.
- Infringes a third party's copyright, trademark, or other rights, or contains malware or harmful code.
Enforcement tiers
We try to match our response to the seriousness of the violation. Most issues move through a tiered process, but severe violations can skip straight to suspension or a permanent ban.
- Warning. For minor or first-time violations, we may notify you that something broke the rules and ask you to correct course.
- Content removal. We may remove or hide the specific content that violates the rules, lock a thread, or cancel an event.
- Temporary suspension. For repeated or more serious violations, we may suspend your ability to post, comment, or join communities for a period of time.
- Permanent ban. For severe violations, repeated violations after warnings, or conduct that puts members at risk, we may permanently remove your account.
Certain conduct (threats of violence, child sexual abuse material, doxing, or coordinated attempts to harm members) can result in immediate permanent removal and, where appropriate, a report to the relevant authorities.
How reports are handled
When you report content or an account using the in-app Report option or by emailing community@rymeda.com, the report goes into a queue. Reports may be reviewed by Rymeda staff or by a community moderator against our Guidelines and Terms, taking context and history into account where relevant; we do not act on every report.
We do not act on every report, and we may not always tell you the outcome of a report you submitted, in part to protect the privacy of the people involved. Submitting false or bad-faith reports to harass another member is itself a violation of these standards.
Appeals
If your content was removed or your account was restricted, suspended, or banned, you can appeal by emailing trust@rymeda.com with your account email and a short description of what happened. When it is reasonably possible, appeals are reviewed by a Rymeda staff member who was not involved in the original decision.
We may reverse a decision, adjust it, or keep it in place. We will try to respond within a reasonable time, but appeal review timelines can vary during the private beta.
Pseudonymity and accountability
The Rymeda Community supports pseudonymous participation. You may use a display name that is not your legal name, because being able to talk about health without exposing your identity makes the Community safer and more honest.
Pseudonymity is not anonymity from accountability. Rymeda internally holds the real name and email address associated with every account, as described in our Privacy Policy. Enforcement actions apply to the person behind the account, not just to a display name. You may use only one pseudonym per account, and you may not create burner, throwaway, or duplicate accounts to evade moderation. Provider and organization accounts are verified and must use real names and credentials.
Sponsored content
Sponsored content from verified health partners is held to the same Community standards as member content, including the rules against harassment, medical misinformation, impersonation, and unsafe advice. Every sponsored unit is labeled and tied to a verified organization identity, and you can report it the same way you report any other content. See our Terms of Service for the full advertiser conduct rules.
What moderation is not
Moderation keeps the Community safer, but it does not turn member posts into medical advice. We do not verify the accuracy of personal health stories, and the absence of a moderation action does not mean Rymeda endorses a piece of content. Always talk to a qualified healthcare professional about your own health, and see our safety information in an emergency.
European Union: Digital Services Act
Rymeda is not currently offered in the European Union. The EU Digital Services Act (DSA) gives people in the EU specific rights around online content. This section explains, in plain language, how those rights will work on Rymeda if and when Rymeda launches in the EU. It is published here for transparency and will apply alongside everything else on this page once the product is available in the EU.
Reporting illegal content (notice and action). If you believe a piece of content on Rymeda is illegal, you can tell us using the in-app Report option or by emailing community@rymeda.com. It helps if you explain why you think the content is illegal, where to find it, and how to contact you. We will look at notices like these and decide what action, if any, to take.
Statement of reasons. When we remove a piece of your content or restrict your account because of our rules or the law, we aim to tell you what we did and why, including the main reason for the decision and how you can challenge it, so far as we have a way to reach you.
Internal complaints and appeals. If you disagree with a moderation decision, you can appeal it free of charge by emailing trust@rymeda.com, as described in the Appeals section above. When it is reasonably possible, your appeal is reviewed by a person who was not involved in the original decision, and we may reverse, adjust, or keep the decision in place.
Out-of-court dispute settlement. If you are in the EU and you are not satisfied with how we handle your complaint, you may be entitled to bring the dispute to a certified out-of-court dispute settlement body in your country. Using such a body is optional, and it does not stop you from going to court. We are not bound by the rules of any particular body until one is formally engaged.
National authorities. You can also contact the authorities in your own country, including your national Digital Services Coordinator, if you believe Rymeda has not met its obligations under the DSA.
Single point of contact. If and when Rymeda launches in the EU, we will designate a single point of contact for DSA matters, including communications from EU authorities and from users, and we will publish its details here at that time.
No general monitoring. Rymeda is not under a general obligation to monitor the content that members post or to actively seek out illegal activity. We act on the reports we receive and on issues we otherwise become aware of, in line with this page and our Terms of Service.
Contact
To report content, email community@rymeda.com. To appeal a decision or raise a trust and safety concern, email trust@rymeda.com. You can also visit our contact page.